Samsung Washer Recall Overview
Scope of the Recall
Samsung’s got a bit of a hiccup with their washers, folks. They’re pulling back 34 top-loading models because—get this—2.8 million of ’em could literally blow their lids in the U.S.! This ain’t just a gentle pop, either. We’re talking full-on cover detachment like a magic trick gone wrong while you’re just trying to get some clean undies (HackRead). Whether your machine’s got controls in the middle or the back, it’s worth a peek at that label on the back (CPSC).
The recall is Samsung’s proactive “oops” moment, working with the U.S. Consumer Product Safety Commission (CPSC). This specifically targets washers that hit the assembly line between March 2011 and October 2016. Seems like the spinning drums can go a little wild, causing shake-ups that might shoot the top off like it’s a soda can under pressure. If you’ve got curlier problems, maybe peruse our hair straightening tips.
| Recall Stuff | Details |
|---|---|
| Affected Models | 34 Models |
| Total Units | 2.8 Million |
| Production Dates | March 2011 – October 2016 |
| Risk | Top cover detachment |
| Safety Watchdog | U.S. Consumer Product Safety Commission (CPSC) |
Reported Injuries
So, what happens when a washer tries to take flight? Samsung heard 733 tales of washers doing the jitterbug so hard the lid bid farewell to the rest of the body. Unfortunately, that boogie has left nine folks with more than a surprise—like a broken jaw and mangled shoulder to name a few.
Summary of Reported Injuries
| Issue Type | Number of Reports | Noted Injuries |
|---|---|---|
| Shaky Vibration | 733 | 9 |
| Lid Hyper-Jump | 733 | Busted shoulder, cracked jaw, assorted bruises |
For those on the hunt to fix their washer woes, scope out guides like Samsung washer error codes se and Samsung washer dryer error code fe.
Identification and Remedies
Handling the Samsung washer recall is pretty straightforward if you get the hang of spotting the trouble-prone models and what you can do about it. Let’s break it down:
Model and Serial Numbers
We’re talking about 34 specific Samsung top-load washer models here. They’ve got either mid-controls or rear-controls. If you peek on the back of your washing machine, you should spot the model numbers staring back at you from a label.
| Model Numbers Affected | Serial Numbers Affected |
|---|---|
| WA40J3000AW/A2 | Range: March 2011 – October 2016 (Samsung) |
| WA45H7000AW/A2 | |
| WA48H7400AW/A2 | |
| WA50K8600AV/A2 | |
| WA52J8700AW/A2 | |
| & 29 more models |
The recall’s a big deal—teamwork between Samsung and the U.S. Consumer Product Safety Commission (CPSC). Models made from March 2011 to October 2016 have this issue. It’s all because the top can pop off mid-wash thanks to too much shaking around, which could land someone with a nasty bump. For a deep dive into the numbers and models, visit the Samsung recall page.
Consumer Options
If your washer’s caught up in this, you’re not stranded. Samsung’s rolled out a few lifelines for safety’s sake:
-
Free In-Home Repair: They’ll come to your place and tweak the washer’s top so it doesn’t take off during spin time. Safety first, right?
-
Rebates for New Washer Purchases: They’re offering rebates if you trade in for a new Samsung or another brand. It’s a chance to upgrade to something shiny and new.
-
Refund Offers: Not feeling Samsung anymore? You can get some cash back (in rebate form) towards a different washer if yours goes back to March 2011.
Check out the Samsung Washer Recalls page for nitty-gritty rebate details. Need to talk to a human? Hit up Samsung’s Consumer Hotline for help setting things up.
Remember, if your washer’s on this naughty list, jump on it quick! Avoid extra headaches by keeping an eye out for any Samsung washer 8c error code or similar issues. They’ve got links for tough-love troubleshooting too.
Safety Precautions
Home Label Kit
Got a Samsung washer acting up? We got a fix brewing just for you. Samsung’s Home Label Kit is your first stop to washing safely, especially after that recall fiasco. Until you’ve installed the Kit, stick to giving your washer some TLC following specific guidelines. As the CPSC explains, the Kit comes with handy labels to slap on your machine, outlining how to use it without any drama. Plus, there’s extra stuff to secure the washer’s top to stop it from popping off like an overzealous soda lid.
Snag the Home Label Kit from Samsung’s recall page or shoot a call to Samsung’s help line. The good folks at Samsung are also doling out a one-year warranty boost for all affected machines, no matter how old.
Delicate and Waterproof Cycles
Before the Home Label Kit finds its way to your washer, stick to the delicate or waterproof cycles. Why? These cycles keep things steady with a gentler spin, which lowers the chances of your washer top making an unplanned exit. The CPSC vouches for this trick to keep things in check and ensure your washroom stays injury-free.
| Cycle Type | Spin Speed (RPM) | Recommended Items |
|---|---|---|
| Delicate | Low | Fabrics prone to damage, light clothing |
| Waterproof | Low | Waterproof and bulky items like jackets, comforters |
Keeping these do’s and don’ts in mind while waiting for the recall sitch to be sorted means less risk for you and your laundry. Quick check to see if you’ve got a recall on your hands? Use Samsung’s search tool or dig up those model and serial numbers, then get in touch with their help squad (Appliance Express).
Need more skinny on troubleshooting and figuring out your Samsung washer’s quirks? Our guides are just a click away:
- samsung washer 8c error code
- samsung washer de error
- samsung washer error code dc
- samsung washer not spinning
- samsung washer vrt
- samsung washing machine error code 2h
Assistance and Contact Information
Folks dealing with the Samsung washer recall, you ain’t alone. There’s an army of support ready to help. Check out these crucial contact points and online tools that might just save the day.
Consumer Hotline
Samsung’s got your back with a toll-free hotline that’s all ears about recall info and fixes. Dial 866-264-5636 Monday through Friday, from 9 in the morning till 6 in the evening Eastern Time.
If your mailbox is barren of a Home Label Kit, or if you’re scratching your head about whether your washer’s on the list, give that hotline a ring pronto. They’ve sent out over 2 million of these kit thingies, but if you didn’t get yours, a quick call will straighten things out (Samsung).
Online Resources
Not the call kind of person? Samsung’s got a nifty spot on their website just for this recall hullabaloo. It’s got a no-nonsense search tool where you can pop in your model and serial numbers to check if you’re caught up in this recall mess.
Head on over to Samsung’s main site; there’s a recall notice banner waving right at ya for more deets. This page spells out everything you need to know from the recall saga to safety tips to fix-it options.
| Resource | Details |
|---|---|
| Consumer Hotline | 866-264-5636 (Monday-Friday, 9 a.m. – 6 p.m. ET) |
| Online Recall Notice | Samsung Recall Notice |
| Model/Serial Check Tool | On the recall notice page |
These tools are here to untangle the recall mess, ensuring everyone affected gets treated right. If you’re dealing with specific Samsung washer head-scratchers, check out articles like samsung washer 8c error code or samsung washer not spinning.
Comparison with Other Recalls
Other Brands’ Recalls
Even the big names like GE, LG, and Kenmore Elite have stumbled with their washing machines. Recalls have been issued over various safety worries, like fires or drums going rogue mid-cycle.
| Brand | Problem | Year | Units Recalled |
|---|---|---|---|
| Samsung | Explosions, fire risks | 2016 | 2.8 million |
| GE | Fire danger | 2013 | 62,000 |
| LG | Drum pop-offs | 2012 | 457,000 |
| Kenmore Elite | Fire mishaps | 2014 | 795,000 |
Samsung’s recall in 2016 grabbed attention with its whopping 2.8 million affected units—a notable event in the industry. The recall came hot on the heels of an ABC11 Troubleshooter investigation into machines bursting open mid-wash. Dive into specifics with articles on samsung washer 8c error code, samsung washer de error, and samsung washer error code dc if you’re curious.
Issue Resolutions
Each brand has its own way of tackling the fallout. Samsung offered customers repairs, refunds, or rebates for their troublesome washers. Their 2013 recall saw 144,000 top loaders returned due to potential fires from internal wiring goofs, after more than 200 fire-related incidents were logged. For error-code fixes, check out samsung washer not spinning and vibration of a samsung washing machine.
GE and LG also had to make amends. LG tackled 2012’s drum trouble with free repairs and extended warranties.
Keeping customers safe is the name of the game, and brands need to play their best defense. Handling recalls the right way earns trust and keeps the machines spinning safely.
For more on how Samsung products get sorted out, along with help guides, peek at articles discussing samsung tv error code 107 or what causes samsung dishwasher lights.
Media Impact and Customer Awareness
ABC11 Troubleshooter Investigation
Back in 2016, Samsung yanked nearly 2.8 million washing machines off the market—different models—after safety scares cropped up. All thanks to an ABC11 Troubleshooter investigation that kicked off in 2015, spilling the beans on these washers blowing up mid-spin like mini fireworks, a total hazard waiting to happen.
Take Reggie Braswell’s situation. Turned out, one lovely day in his garage, his Samsung top-loader decided to go kaboom. No heads up from Samsung landed in his mailbox, so Reggie did a little detective work with the serial number and, surprise, found out it was a recall candidate (ABC11). This just shows how media have a knack for peeling back the layers on hidden safety worries, making Samsung rethink their recall gameplay big-time.
| Year | Models Affected | Issues Raised |
|---|---|---|
| 2016 | 2.8 million | Blowing up mid-wash |
| 2015 | Various | Safety scares galore |
Customer Response and Resolution
Thanks to ABC11, Samsung had to jump through hoops to spruce up their act when it came to recalls and hearing customer gripes. Reggie Braswell got treated better after all the hullabaloo—Samsung refunded him fully and covered repairs for his busted-up garage. Goes to show, media shaking the tree can pull some corporate accountability out and sweeten the deal for customers.
The media doesn’t just throw a bone to individuals; they get everybody thinking twice about recall stuff. Folks are now checking if those recalls apply to their bought goods and taking steps when they find out their appliance might turn into a surprise firework show.
Need a hand with a Samsung washer recall or curious what’s with that wonky Samsung washer 8c error code? Don’t wait—get those issues sorted fast.
By keeping an ear to the ground on media probes and actually doing something about it, companies like Samsung can polish up their reputation and show they really care about our safety. This active swapping of bad stories for good fixes builds trust with customers and helps set the bar higher for both product safety and customer service.